Wednesday, August 29, 2007

Facebook's nonanswer

Points off for Facebook's slow-as-molasses customer service. Here's the email I finally received in response to my query (an altered form of the post I'd written earlier):

Hi Kevin,

Our records indicate that you have successfully reactivated your account. Please let me know if you have any further issues.

Thanks for contacting Facebook,

Customer Support Representative

This is how not to run customer service: delay a few days and then provide a nonanswer. So I wrote back to ask what purpose the cell phone confirmation serves if it's possible to reactivate without it. I expect the answer won't come for a week, if it comes at all.


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